Shawtec's 10 Year
Our aim is to ensure your furniture stays looking great into the future. In the unlikely event a
problem may arise, it will be dealt with appropriately and with minimum inconvenience to you.
We offer a 10 Year Warranty on all products in the CUA FRN 2012 range and that
Subject to any express or implied statutory requirement,
Shawtec's warranty has the following conditions:
Shawtec conditionally warrants its products to the original buyer, for the originally intended purpose under normal
40 hour/ 5 day weekly usage to be free from structural defects in materials and workmanship under normal use and
service, and given normal care, for 10 Years from the original invoice date. The warranty applies to the original
purchaser and only for products sold and used in Australia.
THIS WARRANTY DOES NOT APPLY TO:
Damage arising from abnormal use.
Damage to wood/finishes caused by impact or
Failure to maintain products according to published Shawtec
instructions and guidelines.
Normal wear and tear, which is to be expected over the course of
Damage incurred during transit.
Damage resulting from freight damage, accident, alteration,
misuse, tampering, abuse, negligence, or improper cleaning.
Modifications or attachments that are not approved by
Products used for rental or hire purposes.
Upholstery coverings (These are covered only by supplier
warranty; Shawtec will not be liable for recovering costs associated with faulty
Castors (These are covered under warranty for a period of 12
Chair Gas Lift struts (These are covered by a 3 year warranty
and have a comemrcial life of 5 years).
Any indirect or consequential loss.
Defects or damage caused by loads exceeding the load rating of
Damage caused by chemical or electro-chemical reaction, rust,
corrosion or water damage including damage caused by abnormal environmental
The warranty does not apply if products have been placed
outdoors or in a humid environment and/or exposed to extreme conditions (Including prolonged exposure
to direct sunlight).
All maintenance and repair work must be carried out by Shawtec or an authorised repair
All costs associated with the return of the product to Shawtec are to be borne by the purchaser and the product
must be accompanied by proof and date of purchase.
24 HOUR USE
Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour work week. To
the extent that a product has been used in a manner exceeding this, the applicable warranty period will be reduced
in a pro-rata manner (unless the product is specifically rated for 24 hour use).
We exclude and will not pay consequential or incidental damages under this
We would like to thank you for choosing our furniture. With over 25 years experience we have
made it our purpose to provide you with products that are the most durable and longlasting possible. If you
have any questions regarding use and maintenance of your items, please contact us.
Shawtec reserves the right to charge for any service not covered by this